Managed Services
Unreliable and outdated technology can impact on communications across your organisation, directly affecting your operations and the success of your projects. Communication systems can be complex, and managing them is often a task better left to a managed communication services provider.
We understand that communications are not necessarily your core business. That’s why PCA’s managed services were developed to provide you with a turnkey communications solution, allowing you to rest assured that your critical communications services are being handled appropriately by experts.
Our team of certified engineers and technicians will monitor, maintain, and optimise your communications systems with our signature proactive, outcomes-focused approach. We’ll provide your organisation with full visibility, giving you the confidence that communications will be there when you need them.
Communications Equipment Hire
Sometimes your communication needs are temporary. That’s why PCA offers an extensive range of communication equipment that’s available for rental for any period of time. Equipment hire is a cost-effective and convenient alternative to outright purchase, particularly for one-off projects.
We can offer hire arrangements for all your communications requirements, including:
- Portable VHF and UHF radios
- Telecommunication trailers (including temporary towers / pump-up masts)
- Satellite phones
- Point-to-point microwave data connections
- Turnkey camp communications packages (Wi-Fi and MATV systems)
Support & Maintenance
Communications systems often need to adapt to meet the changing needs of your business. That’s why PCA offers ongoing support services for our products and solutions for your organisation’s entire life cycle, delivered by our team of highly skilled and experienced technicians.
Our support services ensure the long-term success of your communications networks, protecting your investment and your business operations. Our support service agreements are flexible enough to cater to even the most unique needs, and to allow us to tailor your support services to your specific response and uptime requirements.
Our support staff are here when you need them the most. We work together with you to resolve issues and to provide multiple layers of support, including by phone, email, real-time remote access, and onsite support.
Network Operations Centre (NOC)
PCA’s Network Operations Centre (NOC) service provides round-the-clock monitoring and support of your critical network and communications infrastructure, which means increased network availability and higher productivity for your project. The NOC is staffed by experienced professionals with skills across many technologies, vendors and industries.
As part of our NOC service, we provide a 24/7 remote monitoring and management service, safeguarding your communication and network infrastructure. Through remote monitoring we can identify and address communications incidents before they occur, mitigating the risk to your business, and maintaining your uptime.
Our NOC has sophisticated systems and methodologies to analyse incidents and accurately determine the root cause of any problems that arise, ensuring that they’re dealt with efficiently and long-term preventative solutions are put in place.
Critical Communications
Communications are ‘critical’ when they are essential to the operation of a project or business. Failure or disruption of communications can seriously impact or even halt activities. That’s why PCA has developed a range of reliable and effective solutions with a focus on quality assurance, and can provide communications for the most critical applications.
Critical communications areas include:
- Fire and ambulance
- Business critical
- Safety
- Security
